Complaints procedures

Ultimate Care Vending Services Ltd aim is to provide a high standard of service to all our customers.

It is important to us that any complaints are resolved to the full satisfaction of our customers.

Here, we explain how we deal with any complaints and what to do if you are not satisfied with the outcome.

What to do if you have a complaint

If you have a complaint about any aspect of our service, we would like to hear from you.

To report and help us resolve any issue’s that you have please contact the 24-Hour response line and we are sure we can resolve any issue in the shortest possible time.

24 Hour contact line 0161 406 6200

Alternatively, you can contact us in writing. Your complaint will be resolved by a director in the shortest possible time.

The contact details are as follows

Ultimate Care Vending Services Ltd

Unit 14 The Gate Centre
Bredbury Park Way
Bredbury
Stockport
Cheshire
SK6 2SN

T:0161 406 6200

Email: contact@Ultimatecarevending.co.uk

To help us deal with you issue quickly as possible, you should provide the following information:

1. Your full name and contact details
2. Company details
3. You full complaint
4. Contract number or details
5. Details of what you expect us to do to put things right
6. Photo copies of any paperwork

What we do if we receive a complaint from you

We will try to resolve your complaint as quickly as possible. However, in the unlikely event it is not possible to resolve your complaint by the end of the next working day, we will keep you informed of our investigations. We will send you confirmation within 5 working days of us receiving your complaint

We will provide our final response in writing, including our findings and action we take. We will endeavour to send this final response within 10 working days of the receipt of your complaint.

The Financial Ombudsman Service requires that this response be sent within 8 weeks of receiving the complaint.